Job Description

Position Summary:  To work within the framework of the Room

Service Department service team, practicing established standards

and systems. Assembles orders, delivers and serves food and

beverages to our guests in a personable, courteous and professional


Responsibilities include:

  • Be thoroughly familiar  with the menus, ingredients and methods of preparation for each dish, wine  list, as well as hours of operation for all food and beverage outlets. Has  a thorough knowledge of the room layout and the property in general. Is knowledgeable  about Mountain Shadows and its  amenities.
  • Collects orders  from the kitchen, ensuring they have been prepared correctly; and to  promptly and efficiently deliver to the guest’s room.
  • Is responsible  for fulfilling all functions as required by accounting; Submitting signed  checks to R.S. Telephone Operator, reconciling daily sales etc.
  • Assists with the  collection of Room Service trays and other food and beverage items from  the guest rooms. This also includes proper breakdown of trays and other  items.
  • No cell phones  or personal calls except in emergencies. No smoking during service. No gum  chewing anytime.
  • Should be familiar  with Room Service Telephone Operators duties, and fill that position when  needed.
  • Be thoroughly familiar  with all standards of proper service etiquette and will practice these  standards throughout the guests dining experience. Consistently delivers  courteous, professional service. Maintains high standards of cleanliness  (personal appearance, equipment and facility) at all times.
  • Be aware of all  liquor laws as well as company and departmental policies regarding  consumption of alcoholic beverages.
  • Attend all staff  meetings and supplemental training sessions. Attends pre-meal meetings and  is aware of daily soup, special, their method of preparation and if anything  is not available from the kitchen or bar.
  • Must be extremely organized; able to  expedite multiple orders completely and correctly. Works well with food  and beverage teammates and support departments. Good communication  essential. Relays guest complaints and comments to supervisor.
  • Must be motivated  and a self starter. Takes the initiative to identify and undertake  projects during slow periods. Keeps work area and equipment clean and  organized at all times. Fulfills side duties as assigned by Room Service  Captain and manager.
  • Ensures all  equipment is functioning properly, reporting any problems to the Room  Service Captain or manager immediately.
  • Performs any  other duties as assigned by the Director of Food and Beverage, Room  Service Captain or Room Service Manager.

Specific job knowledge, skill and ability:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  • Must be in good  physical condition; able to drive a golf cart, and lift and quickly transport  heavy trays and hot boxes up to 60 lbs.
  • Able to work  outdoors in inclement weather when necessary. Can carry loaded trays on  slippery surfaces. Can handle hot plates and equipment.
  • Solid  interpersonal and communication skills. Pleasant personality to  effectively deal with guests; questions and service, and to contribute to  the overall atmosphere of teamwork with fellow employees. Strong attention  to detail a must.
  • Must have previous  sever experience. Is knowledgeable regarding food, beverage and room  service techniques. Takes pride in their department and property; is  detail orientated.
  • Has a sincere  desire to provide the utmost in guest service.
  • Must  adhere to practices of occupational safety and  health including wearing personal protective equipment when  required.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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