Job Description



About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company!

Location Description

  Welcome to Mountain Shadows Resort, a tranquil oasis in the heart of Scottsdale, Arizona, proudly part of the Pyramid Global Hospitality portfolio. With 217 inviting guest rooms and 7,500 sq ft of meeting space spread across 11 versatile rooms, Mountain Shadows Resort is not just a place to stay-it's a serene haven that seamlessly integrates comfort with career opportunities.   Nestled in the breathtaking landscape of Scottsdale, Mountain Shadows Resort embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities take center stage. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements.   Join us at Mountain Shadows Resort, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands the unique energy of Scottsdale while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development!


The Reservation Agent is a key facilitator of the hotel guest's experiences. The main focus of the position is to provide a consistent, accurate friendly and sincere level of guest service to all guests. The Reservation Agent would integrate into a centralized team.


Responsibilities include:


  • Ensure all reservations calls are answered in a timely, professional and courteous manner.
  • Maximize every opportunity to close each reservations call, or obtain the caller’s contact information follow-up efforts.
  • Follow through on every call with confirmations and information requested regarding reservations.
  • Work closely with Front Desk to ensure full occupancy on busy days.
  • Ensure all necessary information is received from arriving guests, to facilitate their arrival and comfort prior to and during their stay.
  • Keep all reservations accounts, traces and specific requests for each arriving guest up to par.
  • Perform additional duties as requested by Reservations Manager.




The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:


  • Ability to maintain a pleasant disposition and function efficiently in high stress/pressure work environment.  Solid interpersonal skills and positive attitude is a must.
  • Computer experience required.  Must be able to display effective computer literacy and be familiar with MS Office software (Outlook, Word, and Excel). Knowledge of OPERA, NAVIS Certification, Applications & Software knowledge a plus.  Knowledge of the internet, GDS and Extranets preferred.
  • Minimum one (1) year reservations, sales or related experience.
  • Ability to sit continuously to perform essential job functions.
  • Clear, articulate telephone voice and excellent professional communication skills required
  • Ability to listen effectively, to speak and write clearly and multitask well.
  • Customer service & sales experience preferred.
  • Familiarity with the surrounding area is a plus.
  • Work varying schedules to reflect the business needs.



Application Instructions

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