Pool & Golf F&B Manager - Mountain Shadows
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Job Description Summary:To work within the framework of a quality Food & Beverage Service team. Demonstrate a leadership role to all other staff members. Oversee Pool & Rusty’s in staffing, training, and schedules of pool and golf bar staff. Be dedicated to our pool and golf bar and the highest of standards.
- Be thoroughly familiar with the menus, ingredients and methods of preparation for each dish served at the Pool & Golf Bar as well as the Pool & Rusty’s drink menu, wine list and hours of operation for all food and beverage outlets.
- Has a thorough knowledge of the pool layout and the property in general. Is knowledgeable about Mountain Shadows and its amenities.
- Exhibits control of all shifts; monitors standards, cleanliness and team performance relative to timing and accuracy with the goal of total guest satisfaction.
- Assists with training and motivates staff, building morale and practicing succession planning. Embraces and practices all Mountain Shadows standards.
- Monitors towel and dish pickup procedures, establishing timely pick-up and the overall cleanliness of the pool deck as a high priority. Ensures Pool Deck, cabana and Pool Bar areas are clean and organized, and that all equipment is functioning properly, reporting any problems to the Director of Engineering immediately.
- Assists with fulfilling all functions as required by accounting; has strong working knowledge of micros point of sale system, gratuity sheets, employee time edits, and cashier close-outs.
- Supervise all food and drink orders to ensure they are prepared to standard recipes; set-up and delivered on time.
- Should be familiar with all positions in the Pool & Rusty’s Bar, and be able and willing to fill those positions when needed.
- Attends weekly F&B and Staff meetings; checks Banquet Event Orders to prepare for any scheduled functions, and informs crew of upcoming events.
- Be aware of all liquor laws as well as company and departmental policies regarding consumption of alcoholic beverages.
- Assists with maintaining Pool and Golf Bar inventories and controls costs.
- Coordinates seasonal hours of operation changes. Communicates these changes to appropriate staff in an efficient and timely manner.
- Is familiar with Maricopa County Health Code and is responsible for the compliance of the Pool & Golf Bar and related employees. Trains staff accordingly.
- Performs any other duties as assigned by the F&B Director.
Specific job knowledge, skill and ability: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
- Must be in good physical condition; able to lift and quickly transport heavy trays through wet and crowded areas.
- Excellent leadership, communication and interpersonal skills.
- Able to work outdoors in inclement weather when necessary. Works well under pressure. Can handle hot plates and equipment.
- Pleasant personality to effectively deal with guests; questions and service, and to contribute to the overall atmosphere of teamwork with fellow employees. Strong attention to detail a must.
- Must have previous Pool serving/bartending experience. Is knowledgeable regarding food, beverage and pool service techniques. Takes pride in their department and property; is detail orientated.
- Previous Pool Supervisor experience preferred.
- Has a sincere desire to provide the utmost in guest service.
- Must adhere to practices of occupational safety and health including wearing personal protective equipment when required.
- Carry out supervisory responsibilities in accordance with the organization’s policies and applicable law.
- Assist with hiring, scheduling, and training all pool and Rusty’s staff to include conducting monthly meetings, and illustrating the proper techniques and etiquette for services.
- Assist with monitoring staff performance, define performance requirements and develop action plans for achievement of goals.
- Assist with payroll, which regards to reviewing time edits and gratuities.
- Check staff attendance according to schedules, adjust and reassign as necessary, in order to provide quality service.
- Ensure cohesiveness with staff.
- Attend administrative meetings.
County Legal Requirement
- Must possess a valid Maricopa County Health Department Food Handler's card, to be kept on file in Human Resources.