Job Description



About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company!

Location Description

  Welcome to Mountain Shadows Resort, a tranquil oasis in the heart of Scottsdale, Arizona, proudly part of the Pyramid Global Hospitality portfolio. With 217 inviting guest rooms and 7,500 sq ft of meeting space spread across 11 versatile rooms, Mountain Shadows Resort is not just a place to stay-it's a serene haven that seamlessly integrates comfort with career opportunities.   Nestled in the breathtaking landscape of Scottsdale, Mountain Shadows Resort embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities take center stage. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements.   Join us at Mountain Shadows Resort, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands the unique energy of Scottsdale while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development!


Position Summary:
  The Houseperson will assist in the cleaning of facilities around the hotel by ensuring room attendants have sufficient linen in closets as well as other job duties instructed by the Housekeeping Supervisor, Assistant Director of Housekeeping, and Director of Housekeeping.   Responsibilities include:

• Follow payroll and key sign-out procedures.
• Keep all guest corridors neat, vacuumed and dusted.
• Clean mirrors, furniture, ash urns, elevators, and doors.
• Inventory and maintain the cleanliness of all linen closets and empty trash.
• The ability to assist the housekeepers as necessary.
• Resupply guest room supplies in the linen closet and armoires daily
• Deliver and pick-up guest request items when assigned (i.e. irons, ironing boards). This also includes making up and delivering cribs and rollaways.
• Assist the housekeepers by removing the trash and soiled linen from the guest rooms.
• Deliver linen from the laundry to the floors, including armoires, as needed.
• Spot clean furniture and carpets as instructed.
• Maintain the cleanliness of the stairwells and service elevator areas by sweeping, mopping and dusting the areas.
• Assist in moving beds and furniture as requested.
• Offer assistance to guests when requested or needed.
• Report any maintenance deficiencies to housekeeping.
• Assist in putting on bed skirts, turning mattresses, removing or hanging sheers and drapes.
• Employ proper use and maintenance of all equipment and supplies.
• Respond properly in any hotel emergency or safety situation.
• Complete any project assigned by the Director or Assistant Director of Housekeeping.


Specific Job Knowledge, Skill and Ability:
  The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:

• Prior hotel experience preferred.
• Must adhere to practices of occupational safety and health including wearing personal protective equipment when required.   Physical Demands:

• Ability to stand, sit, kneel continually to handle specific demands of quality guest service.
• Ability to extend arms, scrub, bend, stoop, stand and walk areas for extended periods of time.
• Ability to push, pull or lift heavy loads weighing up to 50 lbs.
• Ability to push and/or pull heavy furniture weighing up to 100 lbs.
• Ability to work in extreme weather conditions hot, cold or wet.
• Hearing and visual ability to be able to observe and anticipate guest needs.
• Sufficient strength and physical dexterity to perform duties and responsibilities of job.   Appearance Requirements:

• Proper professional attire required by following appearance guidelines as set forth in the Employee Handbook.
• Appearance must always be neat, clean and professional.
• Name badge and proper uniform must be worn at all times.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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