Job Description

Come be a part of something bigger!

More than 10,000 dedicated employees around the world bring their unique talents, expertise and experiences to work every day with Benchmark. Our strength lies in our diversity, positive service attitude and determination to succeed.  Come be a part of our "Be the Difference" philosophy, where every employee, at every level, in every job strives to capture moments when they can provide memorable, personalized service to our guests, coworkers, and communities.

We are a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home.  Here are just some of the great benefits we offer:

  • Full Time employees have access to Medical and Dental insurance to fit your needs
  • Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) 
  • 401K match (Let us help you build your financial future)
  • Companywide Hotel Room Discounts (Who doesn’t love to get away)
  • Paid Time Off (Holidays/Vacation)
  • Employee Assistance Program (We are here to support you)
  • Employee family events (bring the kids!)
  • Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
  • Many more, please inquire for more details

Who are we?

**Complementary daily breakfast, lunch and sodas (Cola). Base wage is $18 per hour plus gratuities, on average an additional $100.00 per week in gratuities!

The Housekeeping Floor Supervisor provides support to facilitate the responsibilities of the Housekeeping Manager. Understands and responds to all guest requests in a timely and professional manner. Maintain adequate staffing levels. Provide training and support to housekeeping staff.

What you will have an opportunity to do:

Responsibilities include:

  • The ability to follow proper payroll and key procedures.
  • The ability to collect room and floor status report sheets for assigned work areas and assign room to Housekeepers as needed.
  • The ability to train housekeeping employees in order to achieve the standards of cleanliness in guest rooms.
  • The ability to make recommendations and follow through on conflict resolution, coaching and counseling, and, when appropriate, disciplinary action for assigned staff.
  • The ability to provide excellent guest service in all areas of responsibility.
  • The ability to inspect guest rooms, including VIP, vacant, occupied and check-out rooms, to insure the standards are being achieved by each employee.
  • The ability to monitor the performance of floor house persons so there are sufficient supplies on the guest floor and the hallways, stairwells, elevator, service area, and guest room doors, tracks, linen closets and armoires are maintained according to standards.
  • The ability to interpret all departmental policies, procedures, and standards established by the Director of Housekeeping and Mountain Shadows.
  • The ability to coordinate work orders in assigned areas and follow up on inspections.
  • The ability to handle all lost and found items according to procedure.
  • The ability to maintain the upkeep of all bedspreads, draperies, carpet cleaning, sheers, bed skirts, and furniture refinishing.
  • The ability to schedule and participate in departmental meetings.
  • The ability to make sure floor storage areas and closets are kept in an orderly and clean fashion.
  • The ability to inspect closets to ensure all items are stocked in orderly fashion and in sufficient quantities.
  • The ability to respond properly in any hotel emergency or safety situation.
  • The ability to perform other tasks or projects as assigned by hotel management and staff.

Specific job knowledge, skill and ability:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  • Reading, writing and oral proficiency in the English language.
  • Knowledge of the tasks performed by the Housekeeping Attendants.
  • Familiar with the employee handbook, training manual, and job descriptions of all AM/P.M. Housekeepers and House persons.
  • Prior Housekeeping Supervisor experience required.
  • Must adhere to practices of occupational safety and health including wearing personal protective equipment when required.

Physical Demands:

  • Standing, squatting, walking, climbing stairs.
  • Requires extending arms, bending and stooping to reach materials.
  • Work in temperature extremes of heat, cold, inclement weather.

Appearance Requirements:

  • Proper professional attire required by following appearance guidelines as set forth in the Employee Handbook.
  • Appearance must always be neat, clean and professional.
  • Name badge and proper/uniform must be worn at all times.

What are we looking for?

QUALIFICATIONS:

  • 6 months experience in a similar Housekeeping position desirable
  • Engaging and caring personality
  • Time management skills
  • Ability to work on feet for an extended period
  • Ability to communicate effectively
  • Ability to read room numbers, dates, and basic instructions.
  • Ability to move, traverse, position self to reach corners on floors and high places; observe conditions, detect odors, position and navigate carts weighing up to 100 lbs in tight spaces; operate equipment including spray bottles, vacuums, mops, brooms, dust pans, scrub pads and dusters.
  • Lift, carry and position loads of at least 25lbs.

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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