Housekeeping Supervisor - Mountain Shadows
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
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Welcome to Mountain Shadows Resort, a tranquil oasis in the heart of Scottsdale, Arizona, proudly part of the Pyramid Global Hospitality portfolio. With 217 inviting guest rooms and 7,500 sq ft of meeting space spread across 11 versatile rooms, Mountain Shadows Resort is not just a place to stay—it's a serene haven that seamlessly integrates comfort with career opportunities. Nestled in the breathtaking landscape of Scottsdale, Mountain Shadows Resort embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities take center stage. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements. Join us at Mountain Shadows Resort, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands the unique energy of Scottsdale while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development!What you will have an opportunity to do:
Position Summary:
The Housekeeping Supervisor provides support to facilitate the responsibilities of the Housekeeping Manager. They understand and respond to all guest requests in a timely and professional manner, maintain adequate staffing levels and provide training and support to housekeeping staff.
Responsibilities include:
- Follow proper payroll and key procedures.
- Collect room and floor status report sheets for assigned work areas and assign room to Housekeepers as needed.
- Train housekeeping employees in order to achieve the standards of cleanliness in guest rooms.
- Make recommendations and follow through on conflict resolution, coaching and counseling, and, when appropriate, disciplinary action for assigned staff.
- Provide excellent guest service in all areas of responsibility.
- Inspect guest rooms, including VIP, vacant, occupied and check-out rooms, to insure the standards are being achieved by each employee.
- Monitor the performance of floor house persons so there are sufficient supplies on the guest floor and the hallways, stairwells, elevator, service area, and guest room doors, tracks, linen closets and armoires are maintained according to standards.
- Interpret all departmental policies, procedures, and standards established by the Director of Housekeeping and Mountain Shadows.
- Coordinate work orders in assigned areas and follow up on inspections.
- Handle all lost and found items according to procedure.
- Maintain the upkeep of all bedspreads, draperies, carpet cleaning, sheers, bed skirts, and furniture refinishing.
- Schedule and participate in departmental meetings.
- Ensure floor storage areas and closets are kept in an orderly and clean fashion.
- Inspect closets to ensure all items are stocked in orderly fashion and in sufficient quantities.
- Respond properly in any hotel emergency or safety situation.
- Perform other tasks or projects as assigned by hotel management and staff.
What are we looking for?
QUALIFICATIONS:
- 6 months experience in a similar Housekeeping position desirable
- Engaging and caring personality
- Time management skills
- Ability to work on feet for an extended period
- Ability to communicate effectively
- Ability to read room numbers, dates, and basic instructions.
- Ability to move, traverse, position self to reach corners on floors and high places; observe conditions, detect odors, position and navigate carts weighing up to 100 lbs in tight spaces; operate equipment including spray bottles, vacuums, mops, brooms, dust pans, scrub pads and dusters.
- Lift, carry and position loads of at least 25lbs.
Compensation:
$19.50-
$19.50Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.