Conference Services Manager - Mountain Shadows

Property

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company!

Location Description

  Welcome to Mountain Shadows Resort, a tranquil oasis in the heart of Scottsdale, Arizona, proudly part of the Pyramid Global Hospitality portfolio. With 217 inviting guest rooms and 7,500 sq ft of meeting space spread across 11 versatile rooms, Mountain Shadows Resort is not just a place to stay-it's a serene haven that seamlessly integrates comfort with career opportunities.   Nestled in the breathtaking landscape of Scottsdale, Mountain Shadows Resort embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities take center stage. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements.   Join us at Mountain Shadows Resort, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands the unique energy of Scottsdale while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development!

Overview

 

Position Summary:

The Conference Services Manager is a detail oriented planning professional, possessing excellent event management skills. The Conference Services Manager’s work will include the exercise of discretion and independent judgment with respect to matters of significance including being responsible for the detailing of group events, corporate, and group meeting/catering functions; coordinate these activities on a daily basis; assist clients in program planning and menu design/selection. As well as working directly and communicating details to the Banquet Director. The position requires experience in the conference services side. The main focus will be detailing all types of bookings, providing amazing customer service and utilizing upselling strategies to drive increased revenues.

 

Responsibilities include:

• Respond in a timely manner to all communications.
• Systematically establish, build, and maintain positive relationships with clients.
• Maintain services and reputation the hotel.
• Act as a hotel representative to group clients.
• Coordinate with event planners their specific group requirements with offered services and facilities on site and off site venues. Off-site venues to include but not limited to: golf, transportation, restaurants, and museums.
• Confirm all details relative to functions with meeting/catering planners.
• Distribute to necessary departments detailed information relative to group activities.
• Attends all industry trade shows as scheduled by the DOSM.
• Prepares menu proposals, general program need, banquet event orders, and all booking forms needed to detail corporate and social catering business.
• Works within the Catering & Group Guidelines and policies as established by the DOCS, DOC, and DOSM.
• Communicates all details regarding catering & group events to other departments as needed.
• Assist in menu planning, preparation, and pricing.
• Coordinates necessary outside vendors for events.
• Interfaces with the catering & group clients from the initial lead call to follow through with event details, day of the event client contact, event operation coordination with the Banquet Department, and post-event follow up.
• Conducts client site visits and approved tastings.
• Attends daily culinary meetings, weekly sales meetings, and weekly staff meetings.
• Perform other duties and responsibilities assigned by the Director of Catering + Conference Services and Director of Sales and Marketing.

Qualifications

Specific Job Knowledge, Skill and Ability:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:

• Two to five years combined Catering/Conference Services experience required.
• Experience working with Opera or Delphi a must.
• Any combination of education, training or experience that provides the required knowledge, skills and abilities. College education preferred.
• Ability to maintain a pleasant disposition and function efficiently in high stress/pressure work environment.
• Computer skills and typing abilities a must.
• Excellent verbal and written communication skills.
• Detailed and sales oriented.
• Organizational skills a must.
• Ability to stand, walk and/or sit continuously to perform essential job
• Must adhere to practices of occupational safety and health.