Job Description



About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company!

Location Description

  Welcome to Mountain Shadows Resort, a tranquil oasis in the heart of Scottsdale, Arizona, proudly part of the Pyramid Global Hospitality portfolio. With 217 inviting guest rooms and 7,500 sq ft of meeting space spread across 11 versatile rooms, Mountain Shadows Resort is not just a place to stay-it's a serene haven that seamlessly integrates comfort with career opportunities.   Nestled in the breathtaking landscape of Scottsdale, Mountain Shadows Resort embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities take center stage. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements.   Join us at Mountain Shadows Resort, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands the unique energy of Scottsdale while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development!


Position Summary:


The Concierge Agent will coordinate all guest service activities to ensure that guests get the most out of their stay. The main focus of the position is to provide a consistent, accurate friendly and sincere level of guest service to all guests at the hotel.


Responsibilities include:

  • Answer all questions pertaining to guest activities.
  • Coordinate personal services with Resort Drivers, Van and Cars, to offer, but not limited to, the following:
    • Airline reservation and transportation to and from airports.
    • Car rentals, sightseeing and individual tour services.
    • Provide knowledgeable information on daily in house activities. Read function sheet and VIP arrival notices on a daily basis.
    • Provide information on outside facilities such as shopping and surrounding points of interest.
    • Show and sports event tickets.
    • Respond to inquiries with accurate information regarding directions to local attractions.
  • Coordinate the daily activity schedules for the Resort Drivers in accordance with arrival and departures of guests.
  • Cooperate with and assist other members of Front Office staff, as applicable
  • Perform other related duties as requested by superiors.
  • Focus on the initial set up and organization of the Concierge Desk.
  • Gather all necessary information, brochures and materials.
  • Be prepared to answer guest questions and provide professional and knowledgeable advice on all recreational activities.
  • Prepare guest activity schedules.
  • Reserve and coordinate guest transportation as required.
  • Attend Front Office and Resort Meetings as required.
  • Communicate with other departments to ensure all guest needs are completed.
  • Follow employee guidelines as outlined in the employee handbook.
  • Be fully aware of all emergency procedures.
  • Act in a professional manner in all situations equally with guests as well as peers.
  • Perform additional duties as requested by the Chef Concierge.


Specific Job Knowledge, Skill and Ability:


The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:

  • Ability to maintain a pleasant disposition and function efficiently in high stress/pressure work environment.
  • Computer experience needed.
  • Good telephone voice and excellent/professional communication skills required.
  • Ability to listen effectively, to speak and write English clearly.
  • Detailed and sales oriented.
  • Ability to stand, walk and/or sit continuously to perform essential job functions.
  • Requires extending arms, bending and stooping to reach materials on display racks, in drawers or on shelves.
  • Hearing and visual ability to observe and detect signs of emergency situations.
  • Must adhere to practices of occupational safety and health including wearing personal protective equipment when required.

Appearance Requirements:

  • Proper professional attire required by following appearance guidelines as set forth in the Employee Handbook.
  • Appearance must always be neat, clean and professional.
  • Name badge and proper uniform must be worn at all times.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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