Job Description

Come be a part of something bigger!

More than 10,000 dedicated employees around the world bring their unique talents, expertise and experiences to work every day with Benchmark. Our strength lies in our diversity, positive service attitude and determination to succeed.  Come be a part of our "Be the Difference" philosophy, where every employee, at every level, in every job strives to capture moments when they can provide memorable, personalized service to our guests, coworkers, and communities.

We are a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home.  Here are just some of the great benefits we offer:

  • Full Time employees have access to Medical and Dental insurance to fit your needs
  • Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) 
  • 401K match (Let us help you build your financial future)
  • Companywide Hotel Room Discounts (Who doesn’t love to get away)
  • Paid Time Off (Holidays/Vacation)
  • Employee Assistance Program (We are here to support you)
  • Employee family events (bring the kids!)
  • Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
  • Many more, please inquire for more details

Who are we?

The concierge agent coordinates all guest service activities to ensure that guests get the most out of their stay. The main focus of the position is to provide a consistent, accurate friendly and sincere level of guest service to all guests at the hotel.

What you will have an opportunity to do:

SPECIFIC DUTIES AND RESPONSIBILITIES:

  • Answer all questions pertaining to guest activities.
  • Coordinate personal services with Resort Drivers, Van and Cars, to offer, but not limited to, the following:
  • Airline reservation and transportation to and from airports.
    • Car rentals, sightseeing and individual tour services.
    • Provide knowledgeable information on daily in house activities.  Read function sheet and VIP arrival notices on a daily basis.
    • Provide information on outside facilities such as shopping and surrounding points of interest.
    • Show and sports event tickets.
    • Respond to inquiries with accurate information regarding directions to local attractions.

  • Coordinate the daily activity schedules for the Resort Drivers in accordance with arrival and departures of guests.
  • Cooperate with and assist other members of Front Office staff, as applicable.
  • Perform other related duties as requested by superiors.
  • Focus on the initial set up and organization of the Concierge Desk.
  • Gather all necessary information, brochures and materials.
  • Be prepared to answer guest questions and provide professional and knowledgeable advice on all recreational activities.
  • Prepare guest activity schedules.
  • Reserve and coordinate guest transportation as required.
  • Attend Front Office and Resort Meetings as required.
  • Communicate with other departments to ensure all guest needs are completed.
  • Follow employee guidelines as outlined in the employee handbook.
  • Be fully aware of all emergency procedures.
  • Act in a professional manner in all situations equally with guests as well as peers.
  • Perform additional duties as requested by the Chef Concierge.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  • Ability to maintain a pleasant disposition and function efficiently in high stress/pressure work environment.
  • Computer experience needed.
  • Good telephone voice and excellent/professional communication skills required.
  • Ability to listen effectively, to speak and write English clearly.
  • Detailed and sales oriented.
  • Ability to stand, walk and/or sit continuously to perform essential job functions.
  • Requires extending arms, bending and stooping to reach materials on display racks, in drawers or on shelves.
  • Hearing and visual ability to observe and detect signs of emergency situations.
  • Must adhere to practices of occupational safety and health including wearing personal protective equipment when required.

Appearance Requirements:

  • Proper professional attire required by following appearance guidelines as set forth in the Employee Handbook.
  • Appearance must always be neat, clean and professional.
  • Name badge and proper/uniform must be worn at all times.

What are we looking for?

  • High school diploma or equivalent 
  • A strong desire to make an impact on other people
  • An outgoing and engaging personality
  • Advanced knowledge of the local area
  • Computer skills
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced setting
  • Ability to stand for the duration of the shift
  • Must be available to work various shifts including weekends and holidays

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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