Beverage Server - Mountain Shadows

Property

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company!

Location Description

  Welcome to Mountain Shadows Resort, a tranquil oasis in the heart of Scottsdale, Arizona, proudly part of the Pyramid Global Hospitality portfolio. With 217 inviting guest rooms and 7,500 sq ft of meeting space spread across 11 versatile rooms, Mountain Shadows Resort is not just a place to stay-it's a serene haven that seamlessly integrates comfort with career opportunities.   Nestled in the breathtaking landscape of Scottsdale, Mountain Shadows Resort embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities take center stage. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements.   Join us at Mountain Shadows Resort, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands the unique energy of Scottsdale while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development!

Overview

Position Summary:

The Beverage Server will work within the framework of a quality food and beverage service team. To serve food and cocktails to our guests in a personable, courteous, and professional manner.

Responsibilities include:

• Be thoroughly familiar with all standards of proper service etiquette and will adhere to these standards throughout our guests dining experience. Sales of food are an important component of the job. Food should be suggested to every guest.
• Be aware of all local liquor laws as well as company and departmental policies regarding consumption of alcoholic beverages. Will have completed a BACE course
• Know all spirited beverages available including ingredients, garnish, and specific service. Must have a strong knowledge of the wine list, wine by the glass, the menus and hours of operation. Must be familiar with cigars available and cigar service.
• Have a strong working knowledge of the micros ordering system and other check processing procedures.
• Be familiar with emergency safety measures including the Heimlich maneuver and fire evacuation procedures.
• Set up and stock cocktail service stations, including the service bar station. Sanitizer, bus tubs, trash can. Station will be maintained in clean and orderly fashion throughout the service period.
• Ensure all tables and chairs in service areas are clean. Will maintain the cleanliness of these tables throughout the service period.  Candles, table tents and flowers looking presentable at all times.
• Ensure ample supplies of bar snacks and bowls as well as candles in lounge and lobby are ready for service by 5pm.
• Greet guests within two minutes and set snack bowl on table during appropriate hours. Will obtain beverage order and input into the micros system as instructed. Orders should be given to the bartender in the established call order. Customers of questionable age will be required to present a valid I.D. card so it can be swiped in our I.D. machine.
• Pick up drinks from bartender and garnish according to standard recipes.
• Serve guests by set service standards.
• Circulate through service area continually to obtain repair orders, pick up dirty glassware, and tend to general needs of guests.
• When requested by guest, will obtain completed check from micros system and present to guest.
• After guests have departed, will remove dirty glassware and snack bowl; will wipe table.
• Organize and clean service area.
• Obtain service report from micros system and finalize all settlement transactions. Will be responsible and held accountable for all unsigned guest checks and will report these to manager.
• Determine gratuity distribution by set department standards.
• Work special group functions as required.
• Attend all scheduled staff meetings and supplemental training sessions.
• Assist bartender in closing duties. Check all patios for dirty tables/chairs, sweep, check heaters, etc.
• Perform special duties as requested by the food and beverage supervisors.

Qualifications

Specific Job Knowledge, Skill and Ability:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:

• Previous cocktail and wine service experience. Previous food service experience preferred.
• Must be keen with an attention to details.
• Pleasant personality to effectively deal with guest questions and service, and to contribute to the overall atmosphere of teamwork with fellow employees.
• A sincere desire to provide the utmost in guest service.
• Good physical condition in order to lift moderate weights.
• Remain on feet for a prolonged period of time.
• Must be able to carry cocktail tray with one hand and distribute cocktails with the second hand - cocktail tray could weigh up to 30 lbs.
• Must be able to bend down repeatedly with a full tray weighing up to 30 lbs.
• Communication skills: order cocktails in an established call order; bartender; guest conversation about Mountain Shadows and surrounding area.
• Assist in restaurant and catering areas.
• Must adhere to practices of occupational safety and health including wearing personal protective equipment when required.

County Legal Requirements

• Must have completed County & State Liquor training.

Appearance Requirements:

• Proper professional attire required by following appearance guidelines as set forth in the Employee Handbook.
• Appearance must always be neat, clean and professional.
• Name badge and proper uniform must be worn at all times.