Job Description



Position Summary: The Hotel Assistant Manager is a key facilitator of the hotel guest’s arrival and departure experiences.  The main focus of the position is to provide a consistent, accurate friendly and sincere level of guest service to all guests at the hotel.  The Hotel Assistant Manager will be a dedicated individual who will aggressively seek out resolutions to operational and guest related challenges.  This person will be responsible for motivating coaching and developing their staff.

Responsibilities include:

  • The  ability to display, at all times, a friendly, courteous and professional  manner in all dealings with Residences owners, Hotel guests and other  employees.
  • The  ability to welcome and register Residence owners and Hotel guests, with an  emphasis on fulfilling requests; following special handling instructions  and adhering to established credit policies and procedures.
  • The  ability to handle a multitude of keys.
  • The  ability to quote and be familiar with room and rate availability for  current and future dates.
  • The  ability to successfully complete a room reservation for any given time  period knowing what types of accommodations, and rates are available.  In addition, the ability to properly  distinguish all said reservations as Residences or Hotel.
  • The  ability to recite all information regarding the Mountain Shadows  facilities, hours of operation, key personnel,  special events and activities, and functions in the hotel.
  • The  ability to assist Residence owners regarding their use options
  • The  ability to handle several telephone calls at any given time.
  • The  ability to offer adequate directions to the hotel from any location.
  • The  ability to select and block Residential rental units and hotel rooms for  arriving guests
  • The  ability to assist Residence owners and hotel guests with Concierge-type  requests; knowledge of the local area as well as Arizona areas and attractions.
  • The  ability to handle owner and guest problems or complaints in conjunction  with Management, keeping them well informed as to the problems and actions  taken.
  • The  ability to utilize the computer system in running daily reports and  posting charges and credits.
  • The  ability to communicate to all support departments any necessary  information or requests.
  • The  ability to complete key packets and modify registration cards.
  • The  ability to check guests and owners in and out of the Residences and Hotel  in accordance with specific procedures.
  • The  ability to make change, cash checks, and exchange foreign currency.
  • The  ability to maintain a balanced bank assigned to you from the Resort and to  reconcile all transactions at the  close of the shift and to cash out.
  • The  ability to speak clearly and communicate via radio to other staff members.
  • The  ability to understand the tasks performed by a Telephone Operator,  Reservationists, Concierge, Housekeeper, Houseman, Valet, and Bellmen.
  • The  ability to handle Hotel emergency procedures and situations with maturity  and professionalism.
  • The  ability to perform other tasks and projects as delegated by the Director  of Guest Operations and/or Front Office Manager.

Specific job knowledge, skill and ability:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  • Reading,  writing and oral proficiency in the English language.
  • Typing  skills preferred.
  • Must be proficient in spreadsheets, especially Excel and MS Word. Computer literacy essential.
  • Previous experience with hotel property management systems, especially Opera, is helpful.
  • Must be familiar with hotel PMS (Property Management Systems).
  • Must  adhere to practices of occupational safety and  health.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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