Job Description

Position Summary: Responsible for correctly and courteously

recording a quests request and relaying that information to the

kitchen and the room service staff.  To work within the frame

work of the room service and food and beverage department

to provide guests with a memorable in-room dining


Responsibilities include:

  • Be thoroughly  familiar with the menus, ingredients and method of preparation for each  dish, wine list, as well as hours of operation for all food and beverage  outlets.  Has a working knowledge of  the room layout of Mountain Shadows and its amenities.
  • Must be  proficient in the use of the Micros point of sale system.
  • Has excellent  telephone skills; always adheres to the Mountain Shadows Standard for  Telephone etiquette, and uses the guests name whenever possible.  Ensures the phones are always covered by  a trained staff member during breaks and meal periods.
  • Attends pre-meal  meetings and is aware of daily soup, special, there method of preparation  and if anything is not available from the kitchen or bar.
  • Double checks  each order to insure it is correct and complete.
  • Keeps deck and  work area (telephone, computer, bulletin board) clean and organized.  Orders and stocks sufficient supplies  (micros paper, menus, order forms, pens, amenity cards, etc.)
  • Is aware of the  number of occupied rooms, and stocks accordingly.
  • Takes the  initiative to complete various tasks and assists servers during slow  periods (polish silverware / glasses, folding napkins, wiping down the  room service dept. etc.)
  • Is familiar with  various forms and communication essential to Room Service operations  (amenity forms, cakes, flowers etc.), informing all departments involved.
  • Performs any  other duties as assigned by the Director of Food and Beverage, Room  Service Captain, or Restaurant Managers.

Specific job knowledge, skill and ability:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  • Must have  excellent phone and communication skills; able to project a pleasant,  sincere impression to our guests. Is knowledgeable regarding food, beverage and room service  techniques.
  • Has the ability  to sit or stand in one place for long periods of time so that the phone is  always covered.
  • Must be  organized and efficient.  Works well  with other departments under stressful conditions.
  • Is insightful  and self-motivated; takes the initiative to identify and complete projects  in the Room Service and Food and Beverage Departments.
  • Must adhere to practices of occupational safety and health including wearing personal protective equipment when required.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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