Job Description

Position Summary: Works in Room Service in a supervisory

capacity. Trains and motivates staff to ensure the highest

standard of service and presentation.  Fills in

whenever needed, to ensure the utmost in guest service.

Responsibilities include:

  • Be thoroughly familiar  with the menus, ingredients and methods of preparation for each dish, wine  list, as well as hours of operation for all food and beverage outlets. Has  a thorough knowledge of the room layout and the property in general. Is knowledgeable  about Mountain Shadows and its amenities.
  • Monitors  standards, cleanliness and team performance relative to timing and  accuracy with the goal of total guest satisfaction. Motivates  staff, building morale and practicing succession planning. Embraces and  practices all Mountain Shadows Standards.
  • Monitor tray  pickup procedures, establishing timely pick-up as a high priority.
  • Is responsible  for fulfilling all functions as required by accounting; has strong working  knowledge of micros point of sale system, gratuity sheets, and cashier  close-outs.
  • Be aware of all amenities to  ensure they are set-up and delivered on time. Amenities should ideally be in the room  before the guest arrives.
  • Should be familiar  with all positions in Room Service and be able and willing to fill those positions  when needed.
  • Attend all staff meetings and  supplemental training sessions.  Attends  pre-meal meetings and is aware of daily soup, special, and their method of  preparation and if anything is not available from the kitchen or bar.
  • Be aware of all  liquor laws as well as company and departmental policies regarding  consumption of alcoholic beverages.
  • Collects orders  from the kitchen, ensuring they have been prepared correctly; and to  promptly and efficiently deliver to the guest’s room.
  • Assists with the  collection of Room Service trays and other food and beverage items from  the guest rooms. This also includes proper breakdown of trays and other  items.
  • No cell phones  or personal calls except in emergencies. No smoking during service. No gum  chewing at anytime.
  • Be thoroughly  familiar with all standards of proper service etiquette and will practice  these standards throughout the guests dining experience. Consistently  delivers courteous, professional service. Maintains high standards of  cleanliness (personal appearance, equipment and facility) at all times.
  • Must be  extremely organized; able to expedite multiple orders completely and  correctly. Works well with food and beverage teammates and support  departments. Good communication essential. Relays guest complaints and  comments to supervisor.
  • Must be  motivated and a self starter. Takes the initiative to identify and  undertake projects during slow periods. Keeps work area and equipment  clean and organized at all times. Fulfills side duties as assigned by Room  Service Manager.
  • Ensures Room  Service area is clean and organized, and that all equipment is functioning  properly, reporting any problems to the Room Service Manager.
  • Performs any  other duties as assigned by the Room Service Manager as well as the Director  of Food and Beverage

Specific job knowledge, skill and ability:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  • Must be in good  physical condition; able to lift and quickly transport heavy trays and hot  boxes up to 60 lbs up and down stairs.
  • Excellent  leadership, communication and interpersonal skills.
  • Able to work  outdoors in inclement weather when necessary. Works well under pressure. Can  carry loaded trays on slippery surfaces. Can handle hot plates and equipment.
  • Pleasant personality  to effectively deal with guests; questions and service, and to contribute  to the overall atmosphere of teamwork with fellow employees. Strong  attention to detail a must.
  • Must have previous  sever experience. Is knowledgeable regarding food, beverage and room  service techniques. Takes pride in their department and property; is  detail orientated.
  • Has a sincere  desire to provide the utmost in guest service.
  • Must adhere to practices of occupational safety and  health.
 
 

Application Instructions

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