Job Description

Position Summary: The Reservation Agent is a key facilitator of the hotel guest's experiences. The main focus of the position is to provide a consistent, accurate friendly and sincere level of guest service to all guests.

Responsibilities include:

     
  • Ensure  all reservations calls are answered in a timely, professional and  courteous manner.
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  • Maximize  every opportunity to close each reservation call.
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  • Track  reservations calls daily.
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  • Follow  through on every call with confirmations, letters and brochures.
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  • Work  closely with Front Desk to ensure full occupancy on busy days.
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  • Ensure all  necessary information is received from arriving guests, to facilitate  their arrival and comfort prior to and during their stay.
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  • Keep  all reservations accounts, traces and specific requests for each arriving  guest up to par.
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  • Perform  additional duties as requested by Reservations Manager.
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SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:

     
  • Ability to  maintain a pleasant disposition and function efficiently in high  stress/pressure work environment. Solid interpersonal skills and positive attitude is a must.
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  • Opera  and Navis experience preferred.
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  • Computer  experience required.
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  • Hotel/resort  reservation or front desk experience required.
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  • Ability to sit  continuously to perform essential job functions.
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  • Clear,  articulate telephone voice and excellent/professional communication skills  required
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  • Ability  to listen effectively, to speak and write English clearly.
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  • Detailed  and sales oriented.
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  • Hearing  and visual ability to observe and detect signs of emergency situations.
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  • Familiarity  with the surrounding area is a plus.
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  • Must adhere to practices of occupational safety and health including wearing personal protective equipment when required.

 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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