Job Description

Position Summary:To work within the framework of a quality Food and Beverage service team. To greet and seat guests with warm, friendly and sincere manner and escort them to their table. Make a good first impression, and insure they are happy when they leave. To manage seating charts and systems as well as relay pertinent information regarding guest requests to servers and management.

Responsibilities include:

  • Arrive to work promptly and  consistently follow schedule.
  • Hold knowledge of the floor plan,  server station assignments and table numbers.
  • Inspect menus for cleanliness and  crispness and change out when necessary.
  • Walk through dining area and the  Lounge, note and correct any irregularities (lights burned out, furniture  crooked, etc.  Check dining room and  floors for cleanliness and takes actions where needed.
  • Retrieve reservation books and  manage daily reservation sheet. Maintain accurate seating chart and cover  tally. Be able to make reservations accurately and courteously.
  • Answer phones with knowledge of  the operation of the Mountain Shadows and/or direct the guests for further  assistance.
  • Provide a smile and friendly  greeting for guests, uses guest's name (if known), confirms number in  party, asks guests for their seating preference and special needs, walks  with guests at their pace to the table, alerts guests of steps and  inclines, assists if necessary and informs server/manager of special  needs.
  • Present menus to guests and  informs server of guest present at the table and returns to the lobby to  greet guests, checks dining room for guests who are ready to leave.
  • Acknowledge and thank guests when  they are leaving, ask them to return, ask about their dining experience  and follow through with the manager with any guest issues.
  • When closing, inspect for  cleanliness and prepare the station for the next day.
  • Attend all scheduled staff  meetings and supplemental training sessions.
  • Be familiar with emergency safety  measures including CPR and fire evacuation procedures.

Specific job knowledge, skill and ability:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

Good physical condition in order to remain on feet for a prolonged period of time and to move through the dining room and lobby to escort guests.

  • Pleasant personality and neat  appearance.
  • Pleasant speaking voice and phone  etiquette.
  • Must enjoy extensive guest and  employee contact.
  • Previous food and beverage  experience preferred.
  • Must adhere to practices of occupational safety and  health including wearing personal
  • Protective equipment when  required.
 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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