Job Description

Position Summary: Work within the framework of a quality Food and Beverage service team.  Serve food to guests in a personable, courteous and professional manner ensuring a positive dining experience.

Responsibilities include:

  • Be familiar with all standards of  proper service etiquette and adhere to these standards throughout guests'  dining experience.
  • Attend all scheduled staff  meetings, roll call meetings before events and supplemental training  sessions.
  • Be aware of all liquor laws as  well as company and departmental policies regarding consumption of  alcoholic beverages.
  • Be familiar with emergency safety  measures.
  • Set up catering room as  instructed by the Catering  Captain and/or Catering Manager  to include linen, service ware, and glassware.
  • Greet guests and respond to  request in a friendly and courteous manner.
  • Serve food and/or beverage in the  order and to the expectation of the Catering  Captain and/or Catering Manager  to ensure consistency throughout the event.
  • Promptly bus dishes as guests  complete each course and/or meal at the end of the meal or function.
  • Replenish beverages as necessary  and check with guests for overall satisfaction.
  • Check side duty list for opening  and closing duties.
  • Once function is complete, reset  the catering room according to the Captain’s specifications to ensure the  readiness of the room for the following function.
  • Perform all assigned side work to  include replenishing condiments and restocking the shelves with supplies.
  • Abide by all State, Federal and  hotel liquor regulations pertaining to serving alcoholic beverages to  minors and intoxicated guests.
  • Maintain a positive work  atmosphere by acting and communicating in a manner that enables getting  along with guests, vendors, co-workers, and management.
  • Perform any other duties as assigned  by the Banquet Captain and/or the Banquet Manager.

Specific Job Knowledge, Skill and Ability:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:

  • Must be  extremely organized; able to expedite multiple orders completely and  correctly and detailed orientated.
  • Previous food  and beverage experience required. 
  • Knowledge of  appropriate table settings and service ware.
  • Ability to remember,  recite and promote the variety of menu items.
  • Ability to  transport up to 50 lbs. though a crowded room on a continuous basis  throughout the shift.
  • Good  communication essential.  Relay  guest complaints and comments to supervisor.
  • Must be  motivated and a self starter. Take  the initiative to identify and undertake projects during slow periods.
  • Ability to lift  moderate weights and remain on feet for prolonged period of time.
  • Ability to carry  loaded trays on slippery surfaces. Ability  to handle hot plates and equipment.
  • Pleasant  personality to effectively deal with guests; questions and service, and to  contribute to the overall atmosphere of teamwork with fellow  employees. 
  • Strong attention  to detail a must.
  • Ability to  listen effectively, to speak and write English clearly.
  • Has a sincere  desire to provide the utmost in guest service.
  • Must  adhere to practices of occupational safety and  health including wearing personal protective equipment when  required.
 
 

Application Instructions

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